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Shipping and Return Policy

Shipping and Returns

Shipping Charges for Prepaid Shipments
Shipping charges are calculated based on the actual weight, distance traveled and type of shipping service you specify.

All shipments are F.O.B. shipping point. Shipping method is determined by the size and weight of each item. Most items will be sent by LTL truck. There is a minimum $60 shipping fee for truck deliveries. Someone must be present to accept truck deliveries. Standard truck delivery is to a dock facility designed to receive freight. Twenty-four hour notification, residential deliveries, lift gate, or inside deliveries are available for an additional charge.

Unless otherwise stated, freight and shipping fees will be charged for shipments to anywhere in the contiguous United States, using a carrier of our choice. Other terms apply to Alaska, Hawaii, Puerto Rico, and export orders. Any extra charges incurred for additional services, such as customer’s carrier or special handling by the carrier, must be paid by the consignee. Items backordered from an order qualifying for prepaid shipping charges will be shipped prepaid. Title and risk of loss pass to the customer upon tender of shipment to the carrier. If the product is damaged in transit. The Customer’s only recourse is to file a claim with the carrier.

Transit Time
When you place and order, we will estimate shipping and delivery dated based on the availability of your items and the shipping options you choose.
UPS Ground: 3 – 8 Business Days
UPS Second Day: 2 Business Days
Truck: 1 – 8 Business Days

Collect Shipments
We will gladly ship via your specified carrier; however, we will not ship with certain carriers due to poor experience. Please note that for freight collect shipments you are responsible for order tracking once freight is loaded onto truck. In addition, Pro-line cannot assist you with filing damage claims with your carrier. Should your carrier not come in when scheduled you may incur storage fees.

Returned Merchandise
No goods are to be returned to Pro-Line without a written R.G.A. (returned goods authorization). A minimum restocking fee of 25% or $25.00, whichever is greater, will be charged on all returned merchandise. Product must shipped prepaid.
Certain Products are Non-returnable and/or Non-Cancelable, Check with customer service to see if your product can be returned.

Requests must be made within 10 days.

Product must be in resalable condition for credit.
Product must be returned with shipping charges prepaid.
Refunds will be made in the same manner of payment or product credit if you request it.

How to Return
Contact Customer Service for an (RGA) Returns Goods Authorization Number

Call in Returns:
Call Customer Service at (800) 739-9067 to process your return.

Please have the following information on hand when calling or using our Online Returns Center.

- Customer name
- Invoice number
- PO number
- Reason for return is a division of ProLine
10 Avco Road
Haverhill, MA 01835